Home / Shipping policy
Last updated October 27, 2026Shipping policy
Where we ship, how fast and what it costs.
1. Where we ship
We ship to addresses in all 50 US states and the District of Columbia. Frozen food and freight items ship to the contiguous 48 states only. We do not currently ship to PO boxes for frozen or freight items, or outside the United States.
2. Processing time
Orders are packed within 1 to 2 business days after payment is complete. Orders paid on weekends or holidays are packed the next business day.
3. Rates and speeds
| Option | Delivery time | Cost |
|---|---|---|
| Standard | 3 to 7 business days | $6.60, free on orders of $58+ after discounts |
| Express | 2 to 3 business days | $15.40 |
| Emailed gift cards and codes | Usually within 1 business day of payment | Free |
Delivery times are estimates from the carrier and start once your order ships.
4. Frozen food
Frozen items ship Monday to Wednesday only, in insulated boxes with cold packs, so they are never in transit over a weekend. Please put them in the freezer as soon as they arrive. If a frozen item arrives thawed, contact us within 48 hours.
5. Large items by freight
Sofas, mattresses, appliances, tubs, sheds and other large items ship by freight with curbside delivery. The carrier calls to schedule a delivery window. Please inspect the packaging and note any damage on the delivery receipt before signing.
6. Tracking
Once your order ships we email a tracking link. Freight orders get a call or text from the carrier.
7. Delays
If we cannot ship your order within the time we stated, we will tell you and give you the option to cancel for a full refund, as required by the FTC's Mail, Internet or Telephone Order Merchandise Rule.
8. Contact
E Supermarket Product
[Street Address]
[City], [State] [ZIP], USA
Email: support@esupermarketproduct.com
Phone: [Phone Number]