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Customer careContact us
Questions about a product, an order or a return? Send us a note and our team will reply within one business day.
E Supermarket Product
Reach our customer care team by email, phone or the form on this page.
- Address
- [Street Address]
[City], [State] [ZIP], USA - Phone
- [Phone Number]
- Hours
- Monday to Friday, 9am to 6pm
Saturday, 10am to 4pm
Eastern Time. Closed Sundays and major holidays.
Common questions
How does checkout work?
Fill your cart, then send an order request at checkout. We confirm stock and email a secure payment link within one business day. Your order is packed and shipped as soon as payment is complete.
How much is shipping?
Standard shipping is free on orders of $58 or more after discounts, and $6.60 below that. Express is $15.40. Gift cards and software codes are emailed, so they never carry a shipping charge.
What is the Hot Price of the Day?
Every day at midnight Eastern Time one product gets 14% off. It is already discounted, so promo codes do not stack on it.
Do you ship frozen food?
Yes. Frozen items ship Monday to Wednesday in insulated boxes with cold packs, so they never sit in a depot over a weekend.
Can I return something?
Most items can be returned within 30 days in original condition. eGift cards, opened software codes and food are final sale unless they arrive damaged or wrong. See the return policy for details.
Where does the code ESUPER10 work?
It takes 10% off physical products in your cart. It does not apply to eGift cards, software codes or the Hot Price of the Day.